Online Booking
Show available units, sizes, prices, and rental terms through digital booking channels. Customers can submit enquiries or complete bookings without visiting the facility.
Self Storage Management Solution
One Connected Platform for Self Storage Operations
EliteSys connects customer booking channels, rental agreements, payment workflows, smart locks, and operational reporting.
Online unit booking
Agreement-based smart access
Multi-site operational control
One Platform for Self Storage
EliteSys brings customer acquisition, unit management, rental administration, payments, access control, and reporting into one workflow. Operators can manage individual sites or multi-site portfolios from a shared system.
THE CUSTOMER JOURNEY
The Complete Customer Journey
EliteSys links the customer journey with unit availability, payment records, rental status, and access permissions. Each step updates the operational record used by sales, site teams, management, and finance.
BOOKING AND LEASING
Enquiry and Unit Reservation
Record customer storage needs, match available units by size and site, and track each lead from first contact to confirmed booking.
- Capture unit size and site preferences
- Track lead status and follow-up
- Reserve units with move-in dates
- Monitor booking sources and conversion
Keep unit availability synced with active sales so nothing is double-booked.
New unit enquiry· 2m ago Live
JCHK$1,200/mo
James Chen
Kwun Tong · 50 sqft · Move-in Sep 1
Climate Control24/7 AccessGround Floor6-month
Enquiry
Quoted
3Reserved
Quote sent
3 units matched
Move-in Sep 1
Booking Confirmed
UrbanBox Central · Unit B-12 · Sep 1
HK$1,500/month
Contract signed Deposit paid28s
SELF-SERVICE BOOKING
Online Unit Booking
Let customers browse units, compare sizes and prices, and complete bookings online. Operators control which inventory, pricing, and rental terms are published.
- PC website
- Mobile H5
- WeChat Mini Program
- Customer portal
The same booking data flows into the operator system without repeated manual entry.
Kwun Tong · 50 sqft· Sep 1 move-in Filters
12 units found · sorted by best match
Climate Unit · 50 sqft
4.9UrbanBox Kwun Tong · B2
Climate24/7
HK$1,500/moBook Now
Standard Unit · 25 sqft
4.7UrbanBox Kwun Tong · G/F
GroundTrolley
HK$800/moBook from any channel
PC Web
Mobile H5
WeChat
Portal
CUSTOMER ONBOARDING
Rental Onboarding Workflow
Turn a confirmed booking into a structured move-in process — agreement signing, deposit collection, and NFC/smart lock access activation in one flow.
- Generate rental agreements
- Collect customer information
- Confirm deposit and rental payment
- Activate access by rental period
This creates a clear handover from sales to operations without relying on separate spreadsheets or manual access setup.
Search bookings, agreements... Filters
JC
In ProgressRental Onboarding
James Chen · Unit B-12
Onboarding progress3 of 4 · 75%
Unit Reserved
Aug 12 · Online
Agreement Signed
Aug 14 · e-Sign
Deposit + Rent Paid
Aug 15 · HK$3,000
NFC Padlock Active
Unit B-12 · pending
Next: Access activation · Sep 1Send reminder
Connected workflows
Agreement
Payment
Access
Move-in
FACILITY OPERATIONS
Facility and Unit Operations
Log inspections, cleaning, maintenance, and incidents by site and unit. Track every task from reporting to completion with assigned staff and SLA.
- Schedule inspections and cleaning
- Assign maintenance tasks
- Record unit and facility issues
- Track completion and follow-up
A shared task record helps site teams respond consistently and keeps management informed of unresolved issues.
Facility Operations · All sites New order
8Open
3In Progress
6Done today
Facility Board
Avg response 6h · SLA 88%
Roller door jammed
Unit A-22 · Central·ETA 2h
Water leak detected
Floor B1 · Kwun Tong·Just now
Post move-out cleaning
Unit D-08 · Tsuen Wan·Today
Request categories
Roller Doors
Climate
Cleaning
Sensors
CUSTOMER COMMUNICATION
Automated Customer Notices
Trigger payment reminders, expiry alerts, and access updates from rental events. Every message is logged against the customer record.
- Payment reminders
- Agreement expiry notices
- Access status updates
- Move-in and move-out messages
Operators can standardise routine communication while retaining a record of what was sent and why.
Communications · 520 customers Compose
28Sent today
72%Open rate
2Scheduled
Customer Communications
3 channels connected
Rental Expiry · 7 days
App · Email · SMS · Delivered 62
Delivered1h ago
Overdue Payment Alert
App push · WeChat · Read 91%
Read1d ago
Access Deactivated
Email · SMS · Sent 8
Sent3d ago
Reach every channel
In-app
Email
SMS
WeChat
REPORTING AND FINANCE
Portfolio Reporting Dashboard
View occupancy, revenue, vacancies, and payment status across all facilities in one dashboard. Filter by site, unit type, period, or department.
- Occupancy and vacancy reporting
- Revenue and payment tracking
- Available unit monitoring
- Customer and agreement status review
Shared reporting reduces differences between sales, operations, management, and finance records.
Portfolio · 4 facilitiesThis month
↑+3.2%
89.4%
Occupancy
↑+5.8%
HK$2.1M
Revenue
↑+1.5%
94.7%
Collected
Portfolio Overview
Aug 2025 · updated 2m ago
Occupancy by propertyTarget 95%
Central
96.8%↑+1.2
Kwun Tong
91.3%↑+4.1
Tsuen Wan
82.5%↑+3.8
One view across metrics
Occupancy
Revenue
Arrears
Operations
SMART ACCESS AND DEVICES
Smart Access and IoT Devices
Link NFC padlocks, smart locks, gates, and sensors to each rental agreement. Access activates on move-in and deactivates on expiry or overdue — fully automated.
- Agreement-period access control
- Remote permission management
- Customer credential assignment
- Access log review
- Overdue access restriction
- Multi-site device monitoring
Access can start, change, or end based on the status of the corresponding rental agreement.
Explore Smart DevicesSmart devices · All facilities9 online
NFC Padlock
Smart Lock
Gate Access
CCTV + AI Box
Smoke Sensors
Smart Meter
Leakage Sensors
Temperature Sensors
Roller Door Controller
AI-Powered Operations
AI functions can use approved business data to answer common questions, recommend units, organise follow-up, and summarise operations. Staff remain responsible for reviewing exceptions and business decisions.
Request AI DemoAny 50 sqft units near Central?
3 climate-controlled units from HK$1,200
AI Assistant
Customer Enquiry Support
Answer common questions about unit sizes, prices, opening hours, access methods, and rental procedures.
- Assisting operations team
- Reduce repetitive work
- AI-supported workflows
Best match94%
Climate Unit · UrbanBox Central
50 sqft24/7Ground
AI Recommendation
Unit Recommendation
Suggest suitable units based on the customer's storage items, preferred location, budget, and rental period.
- Assisting operations team
- Reduce repetitive work
- AI-supported workflows
James Chen · Wan Chai
Needs 50sqft · budget HK$1,500
Suggested: schedule facility visit
AI Follow-up
Sales Follow-up
Summarise enquiry context, identify pending actions, and help staff prepare consistent follow-up messages.
- Assisting operations team
- Reduce repetitive work
- AI-supported workflows
Roller door stuck · Site A-F2
MechanicalHigh priorityAuto-classified
AI Workflow
Maintenance Workflow
Classify reported issues, route them to the relevant team, and track the information required for resolution.
- Assisting operations team
- Reduce repetitive work
- AI-supported workflows
Weekly operating summary
Enquiries32 ↑
Work orders8 →
Overdue5 ↓
AI Insights
Operating Summary
Prepare regular summaries of occupancy, available units, payments, enquiries, access events, and open tasks.
- Assisting operations team
- Reduce repetitive work
- AI-supported workflows
STORAGE TYPES
Support different self storage operating models.
The platform can be configured for different unit structures, customer journeys, access methods, and management arrangements. Operators can use one system for a single facility or a wider storage portfolio.
Mini Storage
Manage compact storage units, short or long rental periods, customer self-service, and unit-level smart access.
Explore Solution->
Self Storage
Support a full range of unit sizes, facility access rules, agreements, payments, and daily operational workflows.
Explore Solution->
Multi-site Storage
Manage customers, unit inventory, pricing, access devices, and reporting across multiple facilities.
Explore Solution->
Unmanned Storage Facility
Connect online booking, remote onboarding, smart access, monitoring, and issue alerts for reduced on-site staffing.
Explore Solution->
CUSTOMER CASES
Examples of connected self storage operations.
Urban Self Storage Network
Storefriendly
A multi-site operator running high-density city facilities. EliteSys connects web, mobile, and WeChat booking with live unit availability, dynamic pricing, and online agreements. Customers move in remotely and receive NFC access without visiting a branch.
Single-site Self Storage
SCstorage
A standalone facility serving a local base with mini units and document archiving. EliteSys unifies walk-in and online enquiries, links reservation to deposit and agreement generation, and unlocks unit smart locks only after payment is confirmed.
Unmanned Automated Facility
Kingkongstorage
A fully unmanned 24-hour facility built for low operating cost. EliteSys orchestrates self-service onboarding, digital payment, agreement-based access, and AI Box monitoring in one workflow. Access rights auto-expire with the rental period and overdue accounts are gated automatically.
Why self storage operators use EliteSys
The platform connects commercial, operational, access, and reporting workflows around the same customer and unit records.
Built Around Storage Units
Unit size, type, price, availability, rental status, and access permissions remain connected throughout the rental lifecycle.
Software and Devices Together
Operators can manage PMS workflows and compatible locks, access controllers, sensors, and monitoring devices in one environment.
Single-site or Multi-site
The same operating structure can support one facility, several locations, or a portfolio with centralised management.
Configurable Workflows
Booking rules, payment steps, access conditions, notifications, and reporting structures can be adjusted to the operating model.
IMPLEMENTATION AND SUPPORT
Implementation and Support
EliteSys works with the operator to confirm workflows, prepare data, configure the platform, connect devices, and complete user testing. The implementation scope depends on the number of sites, required integrations, and hardware deployment.
Implementation
On TrackRequirements Review
Solution Design
Data Preparation
Platform Configuration
Device Setup
3
Done
2
Next
2
Remaining
60%
Progress
MilestonesPhase 1
Week 1Requirements Review
Week 2Platform Setup
Week 3Device Config
Week 4Go-live
Data Migration
Customers520
Units860
Active Rentals380
Staff Training
Sales team
Operations
Finance
Dedicated PM assigned
Setup to go-live support
Requirements ReviewSolution DesignData PreparationPlatform ConfigurationDevice and Integration SetupTesting and UATTraining and Go-liveOngoing Support
INTEGRATIONS
Integrations and Connectivity
EliteSys can integrate with supported services through available APIs, webhooks, device protocols, or project-specific connectors. Final integration scope depends on the external provider's technical access and commercial terms.
Connected Platform
All SyncedBooking Website
Live
Mobile H5
Live
Customer Portal
Live
Payment Gateway
Active
Smart Locks
50 Online
4
Channels
2
Payment
50
Devices
100%
Uptime
Customer Channels
PC Booking Site
H5 Mobile Page
WeChat Mini App
Customer Portal
Smart Devices
NFC Padlocks
30Smart Locks
15Access Controllers
5Payments
Online Payment
Bank Transfer
Accounting Export
Open API connected
Multi-site sync · BI tools
Customer ChannelsPayments and FinanceSmart DevicesAPIs and External Systems
Frequently Asked Questions
EliteSys is a management and smart device platform for mini storage and self storage operators. It connects unit inventory, customer records, online booking, rental agreements, payments, access control, operations, and reporting.
Operators can define facilities, floors, zones, unit types, sizes, prices, and individual unit records. Each unit can carry availability, reservation, rental, maintenance, cleaning, or other operational status information.
Yes. Available units and rental information can be presented through supported channels such as a website, mobile H5 page, WeChat Mini Program, or customer portal, subject to the operator's configured booking flow.
EliteSys can record deposits, rental payments, refunds, and outstanding balances, and can connect with supported online payment providers. Available methods depend on the country, payment gateway, bank arrangement, and project scope.
Access credentials are assigned to the customer and linked to the relevant facility, unit, and rental period. Permissions can be activated, changed, restricted, or deactivated based on defined agreement and payment rules.
Yes. Teams can record facility or unit issues, assign tasks, track status, and retain inspection, cleaning, and maintenance history. Workflows can be configured for different sites and user roles.
Yes. Operators can manage multiple facilities under one account with site-level unit inventory, pricing, access devices, users, and reports, while management can review portfolio-level information.
EliteSys supports compatible NFC padlocks, smart latches, smart bolts, gate readers, door access controllers, and other approved devices. Compatibility should be confirmed against the specific lock model, access method, and integration requirements.
Yes, where usable source data is available. The migration scope normally covers agreed fields for sites, units, customers, rental records, balances, and related information after data review and mapping.
EliteSys can provide accounting exports or project-specific integrations through available APIs and supported connectors. The final approach depends on the accounting system, required data fields, posting rules, and API availability.
Plan a connected self storage operating workflow.
Discuss your facility structure, booking process, payment rules, smart access requirements, and reporting needs with the EliteSys team.